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You are here: Home / Tech / Null Print error with Windows Update and how to resolve

Null Print error with Windows Update and how to resolve

May 31, 2016 by Paul Spoerry 2 Comments

Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Print - HP ENVY 7640 series error Windows Update

OH HP… If you have Windows 10 and you start seeing the following error message from Windows Update it’s fairly easily to resolve. The error message will state, “Hewlett-Packard – Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware – Null Print – HP ENVY 7640 series” followed by a message stating it failed to install.

I simply ignored the error from Windows Update about my newly installed HP ENVY 7640 printer the first few times. After a while though it got pretty annoying this kept popping up. Was it because it had gone into sleep mode and Windows 10 couldn’t communicate with it or something? The answer is pretty simple… the system is detecting an Unknown Device under printers and doesn’t know what to do with it. So as it turns out fixing the HP Envy 7640 Windows 10 Update problem takes less than five minutes and anybody can do it. This may manifest itself differently for some people, but common searches when looking for a resolution include:

  • hp printer update error 0x8024200
  • 0x8024200b windows update error windows 10
  • hp envy 7640 series error 0x8024200
  • hp envy 7640 windows 10 update
  • hp printer update error 0x8024200b

So how do I fix this Windows Update issue?

Pretty easily actually… once you know where to look. Sadly, the HP application for the Enterprise WSD Multi-Function Printer devices they sell doesn’t really help. This is the app you see on their site that says, “Let HP identify any out-of-date or missing drivers and software” from their site doesn’t help with the Windows Update error. It’s still pretty easy to fix. You can see the issue if you open ‘Device Manager’ on Windows 10. To do so hit the Windows key on your keyboard (or click the start button) and type “device manager” (without quotes). Once device manager opens scroll to the ‘Printers’ section. You’ll more than likely see both your HP ENVY 7640 (or whichever model you have) along with an Unknown Device listed right below it. It’s that Unknown Device that’s causing Windows Update to toss the error message “Hewlett-Packard – Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware – Null Print”.

Remove unknown printer – fix Enterprise WSD Multi-Function Printer problem

In Device Manager just right click on the Unknown Device and select ‘Uninstall’. This will remove it (no worries… it’s bogus anyway) and you can now run Windows Update again. Blamo… it’ll indicate there are no new updates to install. The message stating that there was an update for Hewlett-Packard – Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware will be gone and everything is running smoothly.

Filed Under: Tech, Windows

About Paul Spoerry

I’m a groovy cat who’s into technology, Eastern Thought, and house music. I’m a proud and dedicated father to the coolest little guy on the planet (seriously, I'm NOT biased). I’m fascinated by ninjas, the Internet, and anybody who can balance objects on their nose for long periods of time.

I have a utility belt full of programming languages and a database of all my knowledge on databases... I practice code fu. Oh, I've also done actual Kung Fu, and have a black belt in Tae Kwon Do.

I run. I meditate. I dance. I blog at PaulSpoerry.com, tweet @PaulSpoerry, and I'm here on Google+.

I'm currently work for IBM developing web enabled insurance applications for IBM and support and develop a non-profit called The LittleBigFund.

Comments

  1. Roland Alleyne says

    August 11, 2020 at 1:13 am

    Thank you for your post. I was facing the issue of windows update. At that time i read your post, all information is useful to fix the windows update issues. in reference 123.hp.com/setup

  2. https://cuocsongquanhta.webflow.io/posts/thuoc-chua-kho-am-dao says

    June 14, 2022 at 1:22 pm

    Stunning quest there. What happened after? Good luck!

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